ClwydAlyn and Warm Wales partnership runner up in national awards

ClwydAlyn in partnership with Warm Wales have been recognised at the TPAS Cymru Good Practice Awards 2023 as runner-up in the ‘Resident Support/Advice Programme’ category.

The Healthy Homes, People, Lives and Community (HHPLC) project’s aim is to support energy consumers across North Wales, and to date nearly 3,000 interventions have taken place to help residents with affordable warmth and a further 2,500 households receiving energy saving tips and advice.

The National TPAS Cymru Good Practice Awards recognises and celebrates the fantastic work housing associations and tenants do in their organisation and communities, shining a light on how social landlords have been investing in and supporting tenants and communities and helping residents overcome challenges and enhance their lives.

Head of Asset Management at ClwydAlyn, Gareth Gathern said:

“We are delighted to have been recognised and come runner up for such a prestigious award, which was only possible due to the exceptional work of our dedicated team. I would also like to congratulate the winner of this category, Adra (Tai) who pipped us to the post.

“We are on a mission to tackle wicked issues such as the energy crisis, and we want to be a sector leader when it comes to identifying and addressing the root causes between fuel poverty, avoidable health inequalities and well-being.

“The current cost of living crisis is the defining moment in our time and ClwydAlyn is committed to play our part in addressing the matter. As part of our commitment, we have been working closely with Warm Wales to establish the Healthy Homes, People, Lives and Community (HHPLC) project, which identifies vulnerable households and provides a holistic person-centred approach, offering specialist help, advice and support.

“To achieve this over 500 frontline workers have been trained delivering support in two tiers, a light touch and in-depth approach, from a focus on signposting and awareness raising to tailored interventions on energy, money and wellbeing advice. “

Gareth Gathern

Head of Asset Management at ClwydAlyn

“To be a runner up for this award is brilliant. Our aim at Warm Wales is to bring about affordable warmth and to alleviate fuel poverty, and the opportunity to partner with ClwydAlyn to deliver energy advice and support to so many residents across North Wales through HHPLC has comes at the right time, where people are struggling with the cost of living crisis. To come runner up for the advice and support award shows that what we are doing really matters and makes a real difference to those that we support.”

Joanna Seymour

Head of Partnership and Development at Warm Wales

To date the project has helped people with:

Fuel bank top ups (Emergency gas and electric for pre-payment)
Energy Advice, support, understanding energy bills, tariff advice
Three way calls with energy providers, payment plans
Food support
Energy efficiency measures including heating systems
Fuel debt advice
Water social tariffs (Help U, Water Sure)
Discretionary Assistance Fund (providing white goods, furniture, fuel)
Heat fund (Oil, LPG, Solid Fuel)
Money debt support
Benefit advice/support
Well-being assessments

Gareth added:

“We are committed to beat poverty and to help all as many people as possible to live well in their homes whilst also addressing the urgency of the climate crisis. Our HHPLC project has proved to be a vital service for so many people in crisis and to help reduce fuel poverty.

“Our now aim is to continue to work with our partners and share good practice as we continue on our journey to tackling poverty here in Wales, and to receive this accolade means a lot to us.”